Celebrating Eleven Years of Essential Contact Center Education and Networking
Contact Center Expo & Conference (formerly ACCE) is known worldwide as an essential forum for educational growth, top networking, and the sharing of significant and proven best practices – as well as the go-to source for the contact center industry’s most relevant, critical, and timely information. Held in rotating locations, the conference offers 4 full days of workshops, site tours, case studies, panels, and discussions on a wide-ranging selection of industry-specific topics. You’ll also discover valuable networking opportunities, inspiring keynote speakers, and the latest technologies and services from top industry vendors – in an exhibit hall that has more than doubled in size since 2011! This year, we celebrate the 2nd Annual ICMI Global Contact Center Awards Dinner & Celebration, where 13 Awards will serve to recognize outstanding examples of call center excellence.
We’re thrilled and excited to deliver this comprehensive global event to the contact center community. We hope you’ll be able to join us!
What else will you experience at Contact Center Expo & Conference 2013?
Meaningful Content You Will Use - Our educational program offers deep, rich and meaningful content, which is reflected in session length. With 4-hour pre-conference workshops, 75-minute main conference sessions, and a post-conference program with full-day selections, our classes provide a non-rushed learning environment with plenty of time for Q&A.
Cutting Edge Sessions - Sure, we cover all the must have educational topics critical to the industry, such as Customer Experience, Emerging Channels, Workforce Management, Voice of the Customer, Metrics, and Quality Assurance; and we also strive to present innovative, forward-thinking ideas for those centers on the forefront.
Inspiring Presenters from Leading Organizations - Speaking spots at our events cannot be “purchased” by vendors or sponsors. All sessions and speakers are selected by our Advisory Board of industry experts through a “call for papers” process and outreach to industry experts. It's this process that sets Contact Center Demo & Conference apart from other industry events.
* Please note: Conference Packages do not include admission to the ICMI Global Contact Center Awards Dinner. This is a separate add-on that can be included with any package for an additional $150 per seat.
See what 2012 Attendees have to say about their conference experience.