Date Published: February 06, 2019 - Last Updated 3 Years, 292 Days, 12 Hours, 28 Minutes ago
Does your company conduct employee stay interviews? If you're googling the term, that's okay. During #ICMIchat this week, most participants shared that their contact center doesn't have a formal process in place. However, by the end of the chat, almost everyone was ready to bring the concept back to their team!
Watch this quick video to learn what a stay interview is, why you should conduct them, and what questions you should ask.
Ready to learn even more? Join us this May 13-16 at ICMI Contact Center Expo. Be sure to check out session 305!