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Why You Should Conduct Employee Stay Interviews (And Questions to Ask)

By Erica Marois | Date Published: February 06, 2019 - Last Updated December 03, 2019 | Comments

Does your company conduct employee stay interviews? If you're googling the term, that's okay. During #ICMIchat this week, most participants shared that their contact center doesn't have a formal process in place. However, by the end of the chat, almost everyone was ready to bring the concept back to their team!

Watch this quick video to learn what a stay interview is, why you should conduct them, and what questions you should ask.

Ready to learn even more? Join us this May 13-16 at ICMI Contact Center Expo. Be sure to check out session 305!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Culture And Engagement

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