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Why You Should Conduct Employee Stay Interviews (And Questions to Ask)

Does your company conduct employee stay interviews? If you're googling the term, that's okay. During #ICMIchat this week, most participants shared that their contact center doesn't have a formal process in place. However, by the end of the chat, almost everyone was ready to bring the concept back to their team!

Watch this quick video to learn what a stay interview is, why you should conduct them, and what questions you should ask.

Ready to learn even more? Join us this May 13-16 at ICMI Contact Center Expo. Be sure to check out session 305!