ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Advertisement

Why You Should Conduct Employee Stay Interviews (And Questions to Ask)

By Erica Marois | Date Published: February 06, 2019 - Last Updated 3 Years, 292 Days, 12 Hours, 28 Minutes ago | Comments

Does your company conduct employee stay interviews? If you're googling the term, that's okay. During #ICMIchat this week, most participants shared that their contact center doesn't have a formal process in place. However, by the end of the chat, almost everyone was ready to bring the concept back to their team!

Watch this quick video to learn what a stay interview is, why you should conduct them, and what questions you should ask.

Ready to learn even more? Join us this May 13-16 at ICMI Contact Center Expo. Be sure to check out session 305!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Culture And Engagement

Related

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!