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Why You Should Conduct Employee Stay Interviews (And Questions to Ask)

By Erica Marois | Date Published: February 06, 2019 - Last Updated December 03, 2019 | Comments

Does your company conduct employee stay interviews? If you're googling the term, that's okay. During #ICMIchat this week, most participants shared that their contact center doesn't have a formal process in place. However, by the end of the chat, almost everyone was ready to bring the concept back to their team!

Watch this quick video to learn what a stay interview is, why you should conduct them, and what questions you should ask.

Ready to learn even more? Join us this May 13-16 at ICMI Contact Center Expo. Be sure to check out session 305!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Culture And Engagement

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