Chat with us, powered by LiveChat Why You Should Conduct Employee Stay Interviews (And Questions to Ask) | ICMI.com

ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Advertisement

Why You Should Conduct Employee Stay Interviews (And Questions to Ask)

Does your company conduct employee stay interviews? If you're googling the term, that's okay. During #ICMIchat this week, most participants shared that their contact center doesn't have a formal process in place. However, by the end of the chat, almost everyone was ready to bring the concept back to their team!

Watch this quick video to learn what a stay interview is, why you should conduct them, and what questions you should ask.

Ready to learn even more? Join us this May 13-16 at ICMI Contact Center Expo. Be sure to check out session 305!