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Why the Future is Bright for Contact Center Professionals

By Erica Marois | Date Published: July 19, 2019 - Last Updated September 08, 2020 | Comments

This week during #ICMIchat, we spent some time discussing five-year plans for the contact center. We pondered what's next, how customer service leaders can drive more strategic value for their companies, the challenges that are ahead, and more. One thing was clear. While it's a challenging profession, there's never been a better time to work in the contact center. Here are a few reasons why the future is bright for our industry.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Career Development

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