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Why the Future is Bright for Contact Center Professionals

By Erica Marois | Date Published: July 19, 2019 - Last Updated September 08, 2020 | Comments

This week during #ICMIchat, we spent some time discussing five-year plans for the contact center. We pondered what's next, how customer service leaders can drive more strategic value for their companies, the challenges that are ahead, and more. One thing was clear. While it's a challenging profession, there's never been a better time to work in the contact center. Here are a few reasons why the future is bright for our industry.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Career Development

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