Published: July 19, 2019 | Comments
This week during #ICMIchat, we spent some time discussing five-year plans for the contact center. We pondered what's next, how customer service leaders can drive more strategic value for their companies, the challenges that are ahead, and more. One thing was clear. While it's a challenging profession, there's never been a better time to work in the contact center. Here are a few reasons why the future is bright for our industry.