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There are plenty of misconceptions about life in the contact center. This week during #ICMIchat we decided to flip the script on careers in customer service. Participants shared lessons they've learned during their time in the contact center, things that have surprised them, delighted them and perplexed them. They also shared what they wish their customers understood about their work. Here are just a few of the answers. Check out the full chat recap for more contact center confessions.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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