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5 Things Call Center Employees Wish Customers Knew About Their Job

By Erica Marois | Date Published: April 19, 2019 - Last Updated December 03, 2019 | Comments

There are plenty of misconceptions about life in the contact center. This week during #ICMIchat we decided to flip the script on careers in customer service. Participants shared lessons they've learned during their time in the contact center, things that have surprised them, delighted them and perplexed them. They also shared what they wish their customers understood about their work. Here are just a few of the answers. Check out the full chat recap for more contact center confessions.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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