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5 Things Call Center Employees Wish Customers Knew About Their Job

There are plenty of misconceptions about life in the contact center. This week during #ICMIchat we decided to flip the script on careers in customer service. Participants shared lessons they've learned during their time in the contact center, things that have surprised them, delighted them and perplexed them. They also shared what they wish their customers understood about their work. Here are just a few of the answers. Check out the full chat recap for more contact center confessions.