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Team Building Ideas for the Busy Contact Center

By Erica Marois | Date Published: July 26, 2019 - Last Updated September 08, 2020 | Comments

How important is team building in the contact center?  "Team building is critical to the success of every team. Probably more so to contact center teams. Burnout, stress, and turnover levels are high in that environment. Getting to know peers on a personal level helps lower some of those risk factors," says, Debbie Szumylo.

The problem? Contact centers are busy! Without much downtime, it's tricky to plan activities for the team. And when they do happen, you want them to be meaningful and enjoyable. In this quick video, #ICMIchat participants share their favorite team-building activities. What's yours? Drop us a comment.

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Culture And Engagement

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