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How important is team building in the contact center? "Team building is critical to the success of every team. Probably more so to contact center teams. Burnout, stress, and turnover levels are high in that environment. Getting to know peers on a personal level helps lower some of those risk factors," says, Debbie Szumylo.
The problem? Contact centers are busy! Without much downtime, it's tricky to plan activities for the team. And when they do happen, you want them to be meaningful and enjoyable. In this quick video, #ICMIchat participants share their favorite team-building activities. What's yours? Drop us a comment.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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