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Contact centers are often expected to deliver miraculous results with limited resources. Whether you're strapped for time, money, or tools, those pressures are often felt the most by frontline agents. How do you keeping them from burning out when things get hectic and staffing up just isn't realistic? Our friends at #ICMIchat shared a few tips this week.
Find more tips for making the most of your current resources in the full chat recap!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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