TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

Advertisement

9 Ways to Explain the Difference Between Customer Experience & Customer Service

Even in circles of seasoned contact center and customer service professionals, there seems to be some confusion around where customer experience (CX) best fits in an organization. To better understand CX, and deliver on a meaningful CX strategy, it's critical to first agree on the difference between customer service and customer experience. During #ICMIchat this week, we asked participants to share how they think the two differ. Here are nine of the responses.

For more thoughts, and a broader conversation on selling CX to the organization, read through the full chat recap.