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7 Tips for Addressing Burnout at Work

By Erica Marois | Date Published: June 06, 2019 - Last Updated December 03, 2019 | Comments

Burnout is on the rise, and now a recognized medical condition according to the World Health Organization. What can we, as contact center professionals, do to address the situation? Here are a few tips from the #ICMIchat community. For a full chat recap, including thoughts on technology's impact on burnout, ways to spot burnout, and more, be sure to read through this transcript.

We'd love to hear from you! Comment below to share your best tips for addressing burnout in the workplace. 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Culture And Engagement, Morale

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