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Burnout is on the rise, and now a recognized medical condition according to the World Health Organization. What can we, as contact center professionals, do to address the situation? Here are a few tips from the #ICMIchat community. For a full chat recap, including thoughts on technology's impact on burnout, ways to spot burnout, and more, be sure to read through this transcript.
We'd love to hear from you! Comment below to share your best tips for addressing burnout in the workplace.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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