Date Published: April 06, 2018 - Last Updated 4 Years, 292 Days, 11 Hours, 23 Minutes ago
Disney has a longstanding reputation for delivering magical customer experiences. How do they do it, and what can contact centers learn from their approach? In preparation for ICMI Contact Center Expo, we spent some time chatting about this during #ICMIchat. Watch the video for three quick tips, and lots of examples.