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3 Lessons Disney Can Teach Contact Centers

By Erica Marois | Date Published: April 06, 2018 - Last Updated 4 Years, 292 Days, 11 Hours, 23 Minutes ago | Comments

Disney has a longstanding reputation for delivering magical customer experiences. How do they do it, and what can contact centers learn from their approach? In preparation for ICMI Contact Center Expo, we spent some time chatting about this during #ICMIchat. Watch the video for three quick tips, and lots of examples.

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Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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