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Working in a contact center can take a toll--physically, mentally, and emotionally. How do you avoid agent burnout in a nonstop contact center where 10-minute "logouts" aren't necessarily an option? #ICMIchat participants share their suggestions in this video.
For more insight on ways to cope with the emotional labor of contact center work, check out the full chat transcript, which includes tips for protecting agents from angry customers, and more.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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