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Ways to Avoid Contact Center Agent Burnout

By Erica Marois | Date Published: August 17, 2018 - Last Updated December 03, 2018 | Comments

Working in a contact center can take a toll--physically, mentally, and emotionally. How do you avoid agent burnout in a nonstop contact center where 10-minute "logouts" aren't necessarily an option? #ICMIchat participants share their suggestions in this video.

For more insight on ways to cope with the emotional labor of contact center work, check out the full chat transcript, which includes tips for protecting agents from angry customers, and more.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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