Date Published: August 17, 2018 - Last Updated 5 Years, 5 Days, 1 Hour, 12 Minutes ago
Working in a contact center can take a toll--physically, mentally, and emotionally. How do you avoid agent burnout in a nonstop contact center where 10-minute "logouts" aren't necessarily an option? #ICMIchat participants share their suggestions in this video.
For more insight on ways to cope with the emotional labor of contact center work, check out the full chat transcript, which includes tips for protecting agents from angry customers, and more.