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Team Building Tips for the Busy Contact Center

By Erica Marois | Date Published: January 11, 2018 - Last Updated September 14, 2018 | Comments

Team building is essential, but it's not always easy to find the time for it. Especially in a busy contact center environment with agents working in different shifts, time zones, and locations. What are other contact centers doing? #ICMIchat participants shared their favorite team building activities. Tell us about your favorite! Leave a comment below.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Culture And Engagement

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