By
Erica Marois
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Date Published: April 20, 2018 - Last Updated December 03, 2018
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Comments
Employee turnover is a top challenge for many organizations, but attrition is especially prevalent in contact centers. So, when your business is volatile and growing at a breakneck pace, how do you consistently create and maintain a robust leadership pipeline of "ready now" leaders? One piece of the equation is agent development. Watch this quick video to see ideas from #ICMIchat.
Ready to dig deeper? Join us this fall at ICMI Contact Center Demo!