Date Published: April 20, 2018 - Last Updated 4 Years, 361 Days, 14 Hours, 20 Minutes ago
Employee turnover is a top challenge for many organizations, but attrition is especially prevalent in contact centers. So, when your business is volatile and growing at a breakneck pace, how do you consistently create and maintain a robust leadership pipeline of "ready now" leaders? One piece of the equation is agent development. Watch this quick video to see ideas from #ICMIchat.