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Employee turnover is a top challenge for many organizations, but attrition is especially prevalent in contact centers. So, when your business is volatile and growing at a breakneck pace, how do you consistently create and maintain a robust leadership pipeline of "ready now" leaders? One piece of the equation is agent development. Watch this quick video to see ideas from #ICMIchat.
Ready to dig deeper? Join us this fall at ICMI Contact Center Demo!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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