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Are Your Customers Leaving? Here are 9 Reasons Why

By Erica Marois | Date Published: June 22, 2018 - Last Updated December 03, 2018 | Comments

Customer retention and loyalty programs are becoming more prevalent as brands try to leverage customer service as a competitive differentiator. To better understand how to keep customers, it's helpful to know why they leave in the first place. This week during #ICMIchat, we asked participants to share some of the common reasons why customers stop doing business with a company. Here are their responses!

Looking for ways to boost customer loyalty? Check out the full transcript of our conversation.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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