Date Published: June 22, 2018 - Last Updated 4 Years, 304 Days, 37 Minutes ago
Customer retention and loyalty programs are becoming more prevalent as brands try to leverage customer service as a competitive differentiator. To better understand how to keep customers, it's helpful to know why they leave in the first place. This week during #ICMIchat, we asked participants to share some of the common reasons why customers stop doing business with a company. Here are their responses!