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Are Your Customers Leaving? Here are 9 Reasons Why

Customer retention and loyalty programs are becoming more prevalent as brands try to leverage customer service as a competitive differentiator. To better understand how to keep customers, it's helpful to know why they leave in the first place. This week during #ICMIchat, we asked participants to share some of the common reasons why customers stop doing business with a company. Here are their responses!

Looking for ways to boost customer loyalty? Check out the full transcript of our conversation.