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9 Ways to Instill Confidence in New Contact Center Agents

By Erica Marois | Date Published: July 27, 2018 - Last Updated December 03, 2018 | Comments

Starting a new job can be scary for anyone, but taking the first unsupervised call as a new contact center agent is particularly stressful. With so many unknowns and so many systems and processes to navigate, it can seem impossible to feel prepared. Looking for ways to boost confidence in your next class of new agents? Here are some tips from the #ICMIchat community.

Find a full chat transcript here, or read this blog post by Karin Hurt for even more advice.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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