Date Published: July 27, 2018 - Last Updated 4 Years, 361 Days, 14 Hours, 29 Minutes ago
Starting a new job can be scary for anyone, but taking the first unsupervised call as a new contact center agent is particularly stressful. With so many unknowns and so many systems and processes to navigate, it can seem impossible to feel prepared. Looking for ways to boost confidence in your next class of new agents? Here are some tips from the #ICMIchat community.