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9 Ways to Instill Confidence in New Contact Center Agents

Starting a new job can be scary for anyone, but taking the first unsupervised call as a new contact center agent is particularly stressful. With so many unknowns and so many systems and processes to navigate, it can seem impossible to feel prepared. Looking for ways to boost confidence in your next class of new agents? Here are some tips from the #ICMIchat community.

Find a full chat transcript here, or read this blog post by Karin Hurt for even more advice.