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8 Tips for Developing Influence

By Erica Marois | Date Published: May 04, 2018 - Last Updated December 03, 2018 | Comments

Need to build consensus for a new initiative? Need help getting budget approval for a technology upgrade? There's an element of office politics involved with any job, and pushing forward your agenda requires relationships, credibility, and influence. Here's some advice from the latest #ICMIchat.

Want to learn more? Join Elaine Carr for session 604 at ICMI Contact Center Expo.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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