By
Erica Marois
| Published: March 08, 2018
| Comments
In an industry ruled by metrics, it's sometimes difficult to focus on behaviors instead of numbers. But more often than not, it's the behaviors that make the most significant impact on contact center KPIs. How do you manage performance? And is your approach driving results? Here are a few easy ways to personalize performance management so you can play to the strengths of your team.