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7 Ways Technology Can Improve the Hiring Process

By Erica Marois | Date Published: August 30, 2018 - Last Updated December 03, 2018 | Comments

Recruiting and retaining top talent has never been more challenging than in today's tight labor market. It's time for contact centers to rethink the traditional hiring model. While technology comes with its own set of challenges, it can be a powerful tool to use to improve the candidate experience. In this video, #ICMIchat participants share seven tips for making the most of it.

Find a full chat recap here.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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