Date Published: August 30, 2018 - Last Updated 5 Years, 1 Day, 3 Hours, 7 Minutes ago
Recruiting and retaining top talent has never been more challenging than in today's tight labor market. It's time for contact centers to rethink the traditional hiring model. While technology comes with its own set of challenges, it can be a powerful tool to use to improve the candidate experience. In this video, #ICMIchat participants share seven tips for making the most of it.