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7 Ways Technology Can Improve the Hiring Process

By Erica Marois | Date Published: August 30, 2018 - Last Updated December 03, 2018 | Comments

Recruiting and retaining top talent has never been more challenging than in today's tight labor market. It's time for contact centers to rethink the traditional hiring model. While technology comes with its own set of challenges, it can be a powerful tool to use to improve the candidate experience. In this video, #ICMIchat participants share seven tips for making the most of it.

Find a full chat recap here.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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