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3 Questions to Ask to Assess Your Contact Center Culture

Is culture tangible? If so, how do you recognize it? In a recent ICMI article, Rose Polchin explained how to define and assess your culture. To continue that conversation, we took this topic to #ICMIchat. Watch this quick video to learn 3 questions you can ask to evaluate your current contact center culture. (And see how other contact center professionals answered these questions)