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3 Questions to Ask to Assess Your Contact Center Culture

By Erica Marois | Published: June 15, 2018 | Comments

Is culture tangible? If so, how do you recognize it? In a recent ICMI article, Rose Polchin explained how to define and assess your culture. To continue that conversation, we took this topic to #ICMIchat. Watch this quick video to learn 3 questions you can ask to evaluate your current contact center culture. (And see how other contact center professionals answered these questions)

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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