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3 Questions to Ask to Assess Your Contact Center Culture

By Erica Marois | Date Published: June 15, 2018 - Last Updated December 03, 2018 | Comments

Is culture tangible? If so, how do you recognize it? In a recent ICMI article, Rose Polchin explained how to define and assess your culture. To continue that conversation, we took this topic to #ICMIchat. Watch this quick video to learn 3 questions you can ask to evaluate your current contact center culture. (And see how other contact center professionals answered these questions)

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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