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Smartphones, tablets and the proliferation of connected devices have all changed the way we work and live. Is this a blessing, or a curse? Brad Cleveland recently addressed this topic in a TEDx talk. In response, our #ICMIchat community spent some time brainstorming ways to be more effective, intentional and focused in this always-on world. Click through this presentation for highlights from the conversation.
Join us next week as we celebrate Valentine's Day with a chat about ways to show customers love. The conversation starts at 1:00 EST. Just follow and use our hashtag (#ICMIchat) to participate!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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