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Customer Service Resolutions

By Erica Marois | Date Published: January 05, 2017 - Last Updated September 25, 2018 | Comments

New year, new you? 'Tis the season for resolutions, planning, and dreaming. In that spirit our #ICMIchat community shared their customer service goals for the new year. Click through this presentation to see what contact center leaders are focusing on in 2017. Add your resolutions to the comments below!

Join us again next week as we explore ways to inspire employees in 2017. The conversation begins at 1pm ET every Tuesday. Just follow and use the hashtag to participate! 

Need help keeping your customer service resolutions this year? Join us at Contact Center Expo & Conference! Connect with more than 2,000 industry peers and experience informative sessions, exciting keynotes, site tours, and more. 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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