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Are Millennials Changing Customer Expectations?

By Erica Marois | Date Published: May 11, 2017 - Last Updated September 25, 2018 | Comments

Are millennials changing customer expectations? If so, how can companies begin preparing now to meet the needs of future customers? Watch the video below to see what #ICMIchat participants think, or head to Storify for a full transcript of the chat.

Joining us in Orlando for Contact Center Expo & Conference? Be sure to mark your calendars for Tuesday, May 16th at 1:00 ET. We'll host a special #ICMIchat that will help you prepare to make the most of your experience!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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