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Are millennials changing customer expectations? If so, how can companies begin preparing now to meet the needs of future customers? Watch the video below to see what #ICMIchat participants think, or head to Storify for a full transcript of the chat.
Joining us in Orlando for Contact Center Expo & Conference? Be sure to mark your calendars for Tuesday, May 16th at 1:00 ET. We'll host a special #ICMIchat that will help you prepare to make the most of your experience!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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