Published: July 20, 2017 | Comments
Effective knowledge management can go a long way in easing the service experience for both customers and agents. Do you empower your support team to create and share knowledge? Here are 9 tips for fostering a culture of knowledge sharing! For more insight, read a full recap of the latest #ICMIchat.
Looking for a deeper dive into knowledge sharing? Don't miss Todd Hixson's session at ICMI Contact Center Demo! Use the code ICMICHAT to save $200 off any pass.