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9 Ways to Foster a Culture of Knowledge Sharing

By Erica Marois | Date Published: July 20, 2017 - Last Updated September 25, 2018 | Comments

Effective knowledge management can go a long way in easing the service experience for both customers and agents. Do you empower your support team to create and share knowledge? Here are 9 tips for fostering a culture of knowledge sharing! For more insight, read a full recap of the latest #ICMIchat.

Looking for a deeper dive into knowledge sharing? Don't miss Todd Hixson's session at ICMI Contact Center Demo! Use the code ICMICHAT to save $200 off any pass.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Culture And Engagement, Knowledge Management

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