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8 Tips for Surviving Peak Season

By Erica Marois | Date Published: September 14, 2017 - Last Updated September 25, 2018 | Comments

Peaks and valleys are part of life in the contact center, but proper preparation for busy seasons can make all the difference.

How do you handle scheduling, communication, and morale when contact volume spikes?  We asked #ICMIchat participants to share their best tips. Here's what they had to say.

 

Looking for more guidance? Download this free toolkit! 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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