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8 Tips for Surviving Peak Season

By Erica Marois | Date Published: September 14, 2017 - Last Updated September 25, 2018 | Comments

Peaks and valleys are part of life in the contact center, but proper preparation for busy seasons can make all the difference.

How do you handle scheduling, communication, and morale when contact volume spikes?  We asked #ICMIchat participants to share their best tips. Here's what they had to say.

 

Looking for more guidance? Download this free toolkit! 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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