Date Published: September 14, 2017 - Last Updated 5 Years, 9 Days, 19 Hours, 54 Minutes ago
Peaks and valleys are part of life in the contact center, but proper preparation for busy seasons can make all the difference.
How do you handle scheduling, communication, and morale when contact volume spikes? We asked #ICMIchat participants to share their best tips. Here's what they had to say.