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6 Simple Rules for Optimizing Your Contact Center

By Erica Marois | Date Published: April 20, 2017 - Last Updated September 25, 2018 | Comments

Contact Center Expo & Conference is just one month away, and we want to help you connect with your peers, get inspired, and optimize your contact center.

Over the last two weeks, #ICMIchat discussed networking and inspiration. This week we had a chat about optimizing your contact center! Here are six of the top tips. Want more? Check out the full chat transcript here.

Join us next Tuesday at 1:00 ET as we discuss ways to develop customer-centric employees! Have questions about joining a Twitter chat for the first time? I'd love to help! Please comment below or send me an email. 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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