Date Published: November 21, 2017 - Last Updated 5 Years, 65 Days, 17 Hours, 5 Minutes ago
In the spirit of the season, we asked the #ICMIchat community to share reasons why they're grateful for their teams, their customers, and their careers. We also asked them to share how they show appreciation to customers. One consistent answer? Random acts of kindness. Here are six examples of ways to use kindness to elevate the customer experience.