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6 Random Acts of Kindness That Can Elevate the Customer Experience

By Erica Marois | Date Published: November 21, 2017 - Last Updated September 25, 2018 | Comments

In the spirit of the season, we asked the #ICMIchat community to share reasons why they're grateful for their teams, their customers, and their careers. We also asked them to share how they show appreciation to customers. One consistent answer? Random acts of kindness. Here are six examples of ways to use kindness to elevate the customer experience.

For more insight, be sure to check out the full chat recap.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Culture And Engagement

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