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6 Random Acts of Kindness That Can Elevate the Customer Experience

By Erica Marois | Date Published: November 21, 2017 - Last Updated September 25, 2018 | Comments

In the spirit of the season, we asked the #ICMIchat community to share reasons why they're grateful for their teams, their customers, and their careers. We also asked them to share how they show appreciation to customers. One consistent answer? Random acts of kindness. Here are six examples of ways to use kindness to elevate the customer experience.

For more insight, be sure to check out the full chat recap.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Culture And Engagement

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