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Let's face it, customer service is often a thankless job. Solving problems all day, dealing with angry customers, and working hard to meet a variety of KPI targets is stressful. How often does your team take the time to celebrate great performance or share wins with team members outside the contact center? If you aren't regularly celebrating success, you're demotivating your team and potentially sabotaging the customer experience.
This week our #ICMIchat community shared the many ways they celebrate contact center success. Watch the video below for five top tips and be sure to read the Storify transcript for a full recap.
Join us next week (Tuesday, 1pm ET) as we chat about ways to capture and respond to the voice of the customer. Just follow and use our hashtag to participate in the conversation.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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