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22 Ways to Improve Agent Onboarding

By Erica Marois | Date Published: February 02, 2017 - Last Updated September 25, 2018 | Comments

You posted your job opening online, reviewed stacks of resumes, interviewed several frontrunners, and then finally made an offer. Your top candidate accepted. Now the hard work is over, right? Not so fast! One of the most critical components of the hiring process happens after the offer. How much time do you devote to the onboarding process? This presentation shares 22 ways you can improve your efforts!

Join the conversation next time! #ICMIchat meets every Tuesday at 1pm ET. Just use and follow our hashtag on Twitter to participate. Our next topic: Thriving in an Always-On World.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Hiring, Onboarding

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