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12 Reasons Why Your Small Contact Center Needs a Mentorship Program

By Erica Marois | Date Published: December 07, 2017 - Last Updated September 08, 2020 | Comments

During the most recent #ICMIchat, we spent some time answering eight questions from small contact center leaders. One of those questions: how can I convince my boss that a mentorship program is worth the effort?

It was unanimous! All of our chat participants agreed that mentoring is more than worth it! If you're pondering developing a program in 2018, here are twelve reasons why you should.

How does your small contact center create growth opportunities? Share what's worked for your team in the comments!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Career Development

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