TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

Advertisement

10 Pieces of Advice for New Contact Center Managers

Landing a new management role is both exciting and nerve-wracking.  Managing a contact center for the first time can feel downright daunting. Tight budgets, high expectations, and an air of unpredictability can make even a veteran manager feel overwhelmed. Whether you're new to management or new to the contact center, here are a few tips from leaders within the #ICMIchat community.

Looking for even more insight? Read through the full chat recap, or join us at an upcoming ICMI Training Symposium