By
Erica Marois
| Published: October 19, 2017
| Comments
Landing a new management role is both exciting and nerve-wracking. Managing a contact center for the first time can feel downright daunting. Tight budgets, high expectations, and an air of unpredictability can make even a veteran manager feel overwhelmed. Whether you're new to management or new to the contact center, here are a few tips from leaders within the #ICMIchat community.
Looking for even more insight? Read through the full chat recap, or join us at an upcoming ICMI Training Symposium.