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10 Pieces of Advice for New Contact Center Managers

By Erica Marois | Published: October 19, 2017 | Comments

Landing a new management role is both exciting and nerve-wracking.  Managing a contact center for the first time can feel downright daunting. Tight budgets, high expectations, and an air of unpredictability can make even a veteran manager feel overwhelmed. Whether you're new to management or new to the contact center, here are a few tips from leaders within the #ICMIchat community.

Looking for even more insight? Read through the full chat recap, or join us at an upcoming ICMI Training Symposium. 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Leadership, Manager

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