Date Published: October 19, 2017 - Last Updated 5 Years, 70 Days, 4 Hours, 46 Minutes ago
Landing a new management role is both exciting and nerve-wracking. Managing a contact center for the first time can feel downright daunting. Tight budgets, high expectations, and an air of unpredictability can make even a veteran manager feel overwhelmed. Whether you're new to management or new to the contact center, here are a few tips from leaders within the #ICMIchat community.