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Contact center training isn't easy. Juggling high turnover, small budgets, and new hire onboarding can make creating effective agent curriculum a challenge. Fear not! If you've recently experienced budget cuts, our friends at #ICMIchat are here to help. Watch this quick video for ten budget friendly tips, or head over to Storify for a full chat recap.
Bonus: we asked #ICMIchat participants to share their favorite low or no cost training tools, and we've curated a list of their answers below. What would you add to the mix? Share your favorite training tips and tools in the comments below.
Ideas for low-cost training resources:
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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