Published: January 08, 2016 | Comments
Paying attention to the simplest details can make the most loyal customers. Visiting relatives in Miami over the holidays, we did a big family dinner at the iconic Joe’s Stone Crab on Miami Beach. Joe’s is one of the top grossing restaurants in the country. The #1 reason? All the employees are MAD – Meticulous At Details. They are very MAD. Read Waiting at Joe’s by Deeny Kaplan Lorber. Have your management team read this book. Have your employees read the book. Have your kids read it as they enter the workforce. This is how you succeed. You get MAD. Every time. Every customer. Every action.