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Love is in the air! In the spirit of the season, we spent some time thinking about crush-worthy customer service organizations, what we all love about our teams, and how to best show love to our customers.
From high performance cultures, to customer loyalty programs and more, check out this recap for ideas you can implement to make sure your customers and agents feel the love this year.
Do you think your contact center is crush-worthy? Share your secrets to success in the comments below!
Join us next week as we talk about customized service experiences. The chat kicks off every Tuesday at 1pm ET. Just follow and use #ICMIchat to participate in the conversation.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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