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How to Lead with Authenticity

By Erica Marois | Date Published: October 07, 2016 - Last Updated August 22, 2018 | Comments

Leadership isn't easy. Authentic leadership is even harder. How do great leaders develop relationships and build trust with their teams without sacrificing results? We grappled with this question during #ICMIchat this week, and we've compiled some of the best advice in the recap below. Click through for insight on more effective communication techniques, morale-boosting activities, development tools and more!

Have advice to add to the mix? Please leave your best tips in the comments.

Join us next Tuesday (1pm ET) for a chat on customer expectations. I'll host the one hour discussion as we examine what customers really expect today. Please invite a friend or coworker!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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