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How to Deliver a More Seamless Customer Experience

By Erica Marois | Date Published: November 17, 2016 - Last Updated 5 Years, 34 Days, 5 Hours ago | Comments

Every contact center leader and CXO hopes to deliver a seamless customer experience, but what does that mean? And how do you do it? Our #ICMIchat community spent time exploring what a seamless customer experience looks like and shared tips to improve the service experience. Click through for insight your team can use in the year ahead.

Join us next week as we pause, reflect and give thanks. Our chat topic: Giving Thanks for Great Customer Service. The conversation starts at 1pm ET. Just follow and use #ICMIchat to join us!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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