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How to Deliver a More Seamless Customer Experience

By Erica Marois | Date Published: November 17, 2016 - Last Updated August 22, 2018 | Comments

Every contact center leader and CXO hopes to deliver a seamless customer experience, but what does that mean? And how do you do it? Our #ICMIchat community spent time exploring what a seamless customer experience looks like and shared tips to improve the service experience. Click through for insight your team can use in the year ahead.

Join us next week as we pause, reflect and give thanks. Our chat topic: Giving Thanks for Great Customer Service. The conversation starts at 1pm ET. Just follow and use #ICMIchat to join us!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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