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No management role is easy, but managing a contact center is especially stressful. The demands are high, the budgets are low, time is precious, and the job can feel thankless.
How do you move beyond just managing to leading? How do you inspire greatness, increase productivity, and develop future leaders? It doesn't have to be as stressful as you think! Last week I had the honor of interviewing Karin Hurt, author of Winning Well: A Manager’s Guide to Getting Results—Without Losing Your Soul.
Watch the conversation to learn:
Join Karin at Contact Center Expo and Conference to learn more about effective contact center leadership. She'll be leading a half-day workshop: 7 Roles Every Contact Center Manager Must Master. Register using code WINWELL for $200 off any conference pass.
Bonus: Check out the persuasion model that Karin mentioned in the interview
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
Karin Hurt is CEO of Let's Grow Leaders and a former Verizon Wireless executive. Karin was named on Inc.'s list 100 Great Leadership Speakers for 2018 and the American Management Association List of 50 Leaders to Watch. She's the award-winning author of two books, Winning Well: A Manager's Guide to Getting Results- Without Losing Your Soul, and Overcoming an Imperfect Boss. She's regularly featured in business publications including Fast Company, Entrepreneur, and Inc.
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