Date Published: June 09, 2016 - Last Updated 5 Years, 106 Days, 11 Hours, 19 Minutes ago
The best way to deliver great customer service is to make it easy. The fastest way to drive customers away: make things difficult.
Are you guilty of creating high effort customer experiences? View this slideshow for insight from the #ICMIchat community. They share the characteristics of high and low effort experiences, as well as advice for making customer service easier.
Join us next week for a chat about "The DNA of a Great Contact Center Manager". It kicks off at 1pm ET on Tuesday. Just use and follow #ICMIchat on your favorite Twitter app to join us.