TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

ICMI
Advertisement

15 Tips for Contact Center Training on a Budget

By Erica Marois | Date Published: May 05, 2016 - Last Updated August 22, 2018 | Comments

If you manage (or work in) a contact center you probably feel like you're always being asked to do more with less. This is especially true when it comes to training and employee development. In this #ICMIchat recap, members of our community share their tips for training techniques that work no matter your budget. Looking for more insight on training? Join Justin Robbins at Contact Center Expo and Conference. He'll be leading a session called "Training on a Shoestring: What Would MacGyver Do?"

Next week we're taking a break from our weekly twitter chat, but be sure to follow all of our live updates from Contact Center Expo & Conference! Just keep an eye on our official event hashtag: #CCExpo16.

#ICMIchat will be back to its normal schedule on Tuesday, May 17th. We hope you'll join us then! Scott Ontiveroz will host and our topic is "Making the Most of Your Knowledge Base." Mark your calendar and plan to join us at 1pm ET by following and using the hashtag #ICMIchat.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics:

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!