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If you manage (or work in) a contact center you probably feel like you're always being asked to do more with less. This is especially true when it comes to training and employee development. In this #ICMIchat recap, members of our community share their tips for training techniques that work no matter your budget. Looking for more insight on training? Join Justin Robbins at Contact Center Expo and Conference. He'll be leading a session called "Training on a Shoestring: What Would MacGyver Do?"
Next week we're taking a break from our weekly twitter chat, but be sure to follow all of our live updates from Contact Center Expo & Conference! Just keep an eye on our official event hashtag: #CCExpo16.
#ICMIchat will be back to its normal schedule on Tuesday, May 17th. We hope you'll join us then! Scott Ontiveroz will host and our topic is "Making the Most of Your Knowledge Base." Mark your calendar and plan to join us at 1pm ET by following and using the hashtag #ICMIchat.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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