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Working in a contact center is stressful. It's easy to get caught up in the daily demands of the job and ignore the importance of developing and maintaining a positive culture.
Click through this presentation for a few ideas you can use to foster a healthy work environment, boost employee engagement, and in turn improve the customer experience.
All of the insight in this presentation was sourced from the #ICMIchat community. #ICMIchat is a weekly Twitter chat designed to provide relevant networking and learning opportunities for the contact center and customer service industry. The chat takes place every Tuesday at 1pm ET and is open to all.
Next week's topic: Gamification for Training (And More). Contact Center Expo and Conference speaker Karin Hurt will guest host the chat--don't miss it!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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