ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


12 Ways to Improve Contact Center Culture

Working in a contact center is stressful. It's easy to get caught up in the daily demands of the job and ignore the importance of developing and maintaining a positive culture.

Click through this presentation for a few ideas you can use to foster a healthy work environment, boost employee engagement, and in turn improve the customer experience.

All of the insight in this presentation was sourced from the #ICMIchat community. #ICMIchat is a weekly Twitter chat designed to provide relevant networking and learning opportunities for the contact center and customer service industry. The chat takes place every Tuesday at 1pm ET and is open to all.

Next week's topic: Gamification for Training (And More). Contact Center Expo and Conference speaker Karin Hurt will guest host the chat--don't miss it!