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10 Tips for More Effective Employee Training

By Erica Marois | Date Published: June 02, 2016 - Last Updated August 22, 2018 | Comments

An effective training program is key to employee engagement and customer satisfaction. Focusing on the right outcomes can lead to more informed, confident, and happy employees. The result? Happy customers (and higher profits). 

One caveat: it's easy to get distracted by common training myths. If you're focusing too heavily on delivery style, learning styles, or catering learning to specific generations, you might be ignoring the results you hope to achieve.  Our #ICMIchat community has helpful advice for sorting through training myths and applying techniques that really work. Check out these 10 tips for more effective employee training.

What's worked well for your team? Add your best training tips in the comments below!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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