ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
An effective training program is key to employee engagement and customer satisfaction. Focusing on the right outcomes can lead to more informed, confident, and happy employees. The result? Happy customers (and higher profits).
One caveat: it's easy to get distracted by common training myths. If you're focusing too heavily on delivery style, learning styles, or catering learning to specific generations, you might be ignoring the results you hope to achieve. Our #ICMIchat community has helpful advice for sorting through training myths and applying techniques that really work. Check out these 10 tips for more effective employee training.
What's worked well for your team? Add your best training tips in the comments below!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?