Date Published: March 13, 2015 - Last Updated 5 Years, 99 Days, 14 Hours, 25 Minutes ago
All month long we've been showing you how workforce optimization benefits not just the contact center, but the entire company. Earlier this week Traci Moxson shared some guidance on which workforce management metrics the contact center should share with the organization.
Take our short quiz to find out which workforce managment metrics matches your personality. Share your results in the comments below and tell us what you think!