Published: January 16, 2015 | Comments (6)
Have you ever wondered what it would be like to manage contact center agents? Perhaps you've dreamt of screening calls for quality assurance.
Take this quiz and find out which job in the contact center is your perfect fit! Agent, Workforce Manager, Quality Assurance Analyst, or Supervisor?
My result: Quality Assurance Analyst.
Share your results in the comments below, and tell us if you agree.