ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Happy Friday! Looking for something fun to do with your coworkers today?
Have you ever wondered what it would be like to manage contact center agents? Perhaps you've dreamt of screening calls for quality assurance.
Take this quiz and find out which job in the contact center is your perfect fit! Agent, Workforce Manager, Quality Assurance Analyst, or Supervisor?
My result: Quality Assurance Analyst.
Share your results in the comments below, and tell us if you agree.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?
I got agent! I demand a recount! ;)
I got agent too! It's rigged :)
Me too -- agent! What's up with that?
I got Supervisor!!
I got Quality Assurance Analyst. It fits, I suppose, with my daily goal of helping people do their jobs better, but training is a much better fit.