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Which Contact Center Position Is Your Perfect Fit?

By Erica Marois | Date Published: January 16, 2015 - Last Updated August 22, 2018 | Comments (6)

Happy Friday!  Looking for something fun to do with your coworkers today?

Have you ever wondered what it would be like to manage contact center agents?  Perhaps you've dreamt of screening calls for quality assurance.

Take this quiz and find out which job in the contact center is your perfect fit!  Agent, Workforce Manager, Quality Assurance Analyst, or Supervisor?

My result: Quality Assurance Analyst.

Share your results in the comments below, and tell us if you agree.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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