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The contact center’s most festive week of the year is here, and we’re eager to help you celebrate! Cheers to all the problem solvers, rock stars, and heroes who work tirelessly to make customers smile every day. Shout out to the supervisors and managers who fearlessly motivate and encourage their agents on a daily basis. Hats off to the executives who understand and embrace the important role the contact center plays in the modern enterprise. This week is for you! While one week will never be enough, let’s make the most of this time to reflect, reset, and celebrate.
As our gift to you, we’ve prepared a few special treats to mark this special occasion:
Most importantly, have fun! Our Customer Service Week landing page has tips, tricks, and tools to help you make the most of the week. We’d love to see and hear how you’re celebrating. Share your pictures and updates by tagging us on Twitter (@CallCenterICMI) or giving us a shout on Facebook. We’ll keep the excitement going by retweeting and sharing the fun pictures we see.
On behalf of the whole team here at ICMI, Happy Customer Service Week!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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