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Upcoming Webinars

5 Contact Center Trends to Watch in 2019

Date: October 17, 2018
Time: 2:00 PM Eastern Time

Presenters:

Erica Mancuso

Erica Mancuso

Director of Client Care, Straightaway Health Careers

Michael Pace

Principal and Owner, The Pace of Service

Darryl Addington

Director of Product Marketing, Five9

Overview:
Set your team up for success in 2019 with this eye-opening discussion on the trends you to to watch as you prepare your contact center for the future. Read More

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10 Ways Contact Centers Annoy Their Customers (and How to Stop)

Date: November 6, 2018
Time: 2:00 PM Eastern Time

Presenters:

Leslie O'Flahavan

Co-founder, partner, E-WRITE

Jenny Dempsey

Jenny Dempsey

Social Media and Customer Experience Manager, NumberBarn

Patrick Russell

Patrick Russell

Principal, Product Innovation Marketing, Talkdesk

Overview:
Tips for breaking bad habits that annoy your customers. Read More

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Webinars Available On-Demand

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How to Hire for Culture Fit

Published January 18, 2018

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