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Webinars

Upcoming Webinars

Practical Ways to Boost Agent Morale

Date: May 22, 2019
Time: 2 pm ET

Presenters:

Jeff Toister  

Jeff Toister
President , Toister Performance Solutions, Inc.

Darryl Addington  

Darryl Addington
Director of Product Marketing , Five9


Moderators:

Erica Strother headshot  

Erica Marois
Content Manager , ICMI


Overview:
Join us to find out how you can practically refine your people, process, and technology strategies to overcome some of the common obstacles to high morale and engaged employees. Read More

Register

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How to Mitigate Fraud, Reduce Customer Friction, and Boost Productivity

Date: June 19, 2019
Time: 2 pm ET

Presenters:

Andrew Gilliam, ICMI Featured Contributor  

Andrew Gilliam
Helpdesk Consultant , Western Kentucky University

Craig Pentz Neustar  

Craig Pentz
Vice President of Sales , Neustar


Moderators:

Erica Strother headshot  

Erica Marois
Content Manager , ICMI


Overview:
Are you ready to reap the benefits of more satisfied customers, happier agents, and more accurate and secure data? Join us on June 19th! Read More

Register

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Webinars Available On-Demand

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5 Contact Center Trends to Watch in 2019

Published October 17, 2018

How to Hire for Culture Fit

Published January 18, 2018

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