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Webinars

Upcoming Webinars

Survey Says: It's Time to Reimagine Quality Management!

Date: April 24, 2019
Time: 2 pm ET

Presenters:

 

Lauren Maschio
Product Marketing Manager - Quality Management , NICE

Fancy Mills  

Fancy Mills
Group Training and Content Director , HDI & ICMI


Moderators:

Erica Strother headshot  

Erica Marois
Content Manager , ICMI


Overview:
If you're looking to benchmark your current practices against your peers, or seeking ways to refine your approach to analytics and quality management, don't miss this webinar. Read More

Register

Sponsored by

Practical Ways to Boost Agent Morale

Date: May 22, 2019
Time: 2 pm ET

Presenters:

Jeff Toister  

Jeff Toister
President , Toister Performance Solutions, Inc.

Darryl Addington  

Darryl Addington
Director of Product Marketing , Five9


Moderators:

Erica Strother headshot  

Erica Marois
Content Manager , ICMI


Overview:
Join us to find out how you can practically refine your people, process, and technology strategies to overcome some of the common obstacles to high morale and engaged employees. Read More

Register

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Webinars Available On-Demand

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5 Contact Center Trends to Watch in 2019

Published October 17, 2018

How to Hire for Culture Fit

Published January 18, 2018

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