Call Center Webinars
Empowering contact center excellence for 30 years!

Webinars

Upcoming Webinars

How to Improve the Future Strategic Status of Your Contact Center

Date: May 16, 2018
Time: 2:00 PM Eastern Time

Presenters:

Martin Hill-Wilson

Founder, Brainfood Consulting

Chuck Ingram

Innovation Lead, Digital Sales and Service, Avanade

Overview:
Use the customer data at your fingertips to boost the bottom line and turn the contact center into a profit center. Read More

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Webinars Available On-Demand

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How to Hire for Culture Fit

Published January 18, 2018

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ICMI Book Club Discussion:
The Culture Engine

Published February 17, 2017

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