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For many organizations, a new year means a new budget and new hires. The hiring process tends to be a challenge in every company, but this is especially true in the contact center. This January we will face those challenges together, as we devote our resources to successful hiring in today's contact center.
To kick things off, we spent an hour chatting about how to leverage social media for recruiting in the contact center. The first #ICMIchat of 2015 was electric, and filled with creativity and insight! In case you missed it, below is a recap of all the conversation.
Read the chatter for guidance on writing compelling job descriptions, leveraging your existing employees to help recruit news ones, and determining which social channels make the most sense for recruiting.
Join us again next week at 1:00 EST as Kevin Hegebarth leads a chat on making better hiring decisions in the contact center. You don't want to miss it! Just follow and use the hashtag #ICMIchat to join.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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