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#ICMIchat Recap: Training on a Shoestring

By Erica Marois | Date Published: April 30, 2015 - Last Updated August 22, 2018 | Comments

This week special guest Joe Landers, Client Success Manager at Oracle, joined us for another lively edition of #ICMIchat.

Our topic for the week: Training on a Shoestring. The discussion was a perfect followup to the webinar we hosted with Oracle last week!  (If you haven't seen it already, be sure to watch the on demand version for insight on budget-friendly training in the modern contact center)

Check out the recap below for a few ideas on low or no-cost ways your contact center can ramp up agent training.

Joining us at Contact Center Expo and Conference next week?  Be sure to meet up for a few live versions of #ICMIchat!  We'll be back with the virtual version on May 12th (1pm EST) to chat about social customer care.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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