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#ICMIchat Recap: Training on a Shoestring

By Erica Marois | Published: April 30, 2015 | Comments

This week special guest Joe Landers, Client Success Manager at Oracle, joined us for another lively edition of #ICMIchat.

Our topic for the week: Training on a Shoestring. The discussion was a perfect followup to the webinar we hosted with Oracle last week!  (If you haven't seen it already, be sure to watch the on demand version for insight on budget-friendly training in the modern contact center)

Check out the recap below for a few ideas on low or no-cost ways your contact center can ramp up agent training.

Joining us at Contact Center Expo and Conference next week?  Be sure to meet up for a few live versions of #ICMIchat!  We'll be back with the virtual version on May 12th (1pm EST) to chat about social customer care.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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