Published: April 30, 2015 | Comments
This week special guest Joe Landers, Client Success Manager at Oracle, joined us for another lively edition of #ICMIchat.
Our topic for the week: Training on a Shoestring. The discussion was a perfect followup to the webinar we hosted with Oracle last week! (If you haven't seen it already, be sure to watch the on demand version for insight on budget-friendly training in the modern contact center)
Check out the recap below for a few ideas on low or no-cost ways your contact center can ramp up agent training.
Joining us at Contact Center Expo and Conference next week? Be sure to meet up for a few live versions of #ICMIchat! We'll be back with the virtual version on May 12th (1pm EST) to chat about social customer care.