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This week special guest Joe Landers, Client Success Manager at Oracle, joined us for another lively edition of #ICMIchat.
Our topic for the week: Training on a Shoestring. The discussion was a perfect followup to the webinar we hosted with Oracle last week! (If you haven't seen it already, be sure to watch the on demand version for insight on budget-friendly training in the modern contact center)
Check out the recap below for a few ideas on low or no-cost ways your contact center can ramp up agent training.
Joining us at Contact Center Expo and Conference next week? Be sure to meet up for a few live versions of #ICMIchat! We'll be back with the virtual version on May 12th (1pm EST) to chat about social customer care.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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