At ICMI, we’ve identified the top training needs of the modern contact center and have some ideas on low or no-cost ways for you to develop your team members.
As our contact centers evolve and expand into new channels to meet continuously changing customer demands, the need and requirement for in-depth, comprehensive training has only become greater. While old principles and established methodologies will get you some of the way, it has become necessary to step into “unfamiliar territory” to fully meet the training needs of the modern agent.
As contact center leaders, it’s our obligation and responsibility to ensure that we’re providing our team with the tools, resources, and knowledge to be successful in their roles. While we can and should continue to rely on many of the established practices of training in the past, new channels and new customer segments require us to continuously evaluate our topic matter and methodology for training. That can be both costly and time-consuming.
At ICMI, we’ve identified the top training needs of the modern contact center and have some ideas on low or no-cost ways for you to develop your team members.
During this webinar you will learn:
- Five critical concepts for training in the modern contact center
- The three barriers to learning and how to overcome them
- ICMI’s top tips for delivering budget-friendly training and development programs
Join us for this interactive and informative hour—complete with audience polls, case studies, best practices and live Q&A.