Chat with us, powered by LiveChat #ICMIchat Recap: Onboarding in the Contact Center

ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Advertisement

#ICMIchat Recap: Onboarding in the Contact Center

This time of year many contact centers are gearing up to hire a new group of agents. But as you publish job descriptions, bring in candidates for interviews, and prepare offer letters, it's important to remember that the hiring process doesn't end on an agent's first day.

This week during #ICMIchat we spent an hour discussing what happens after the hire, and how the contact center can improve upon the onboarding process.  Neal Topf hosted the chat and our community members shared their advice on speeding up the process, making onboarding more effective, and using gamification to enhance the training.

Read the recap below for insight you can use in your center.

Join us again next Tuesday (at 1pm EST) as Justin Robbins hosts a chat on hiring challenges for the small contact center!