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Would you like to grow your network, learn more about running a succesful contact center, and have a little fun? Then you should join us on Tuesdays at 1:00 EST for #ICMIchat! Our weekly Twitter chats are a great way to engage with your customer service and contact center peers, and this week was no exception.
Keving Hegebarth hosted our discussion on hiring in the contact center. If you missed it, I encourage you to read through the recap below! There were a few lively debates, and a lot of valuable ideas shared.
Wondering how many rounds of interviews you should conduct for an agent? Want to learn how to improve your hiring process or make it more consistent? If so, you'll want to keep reading.
I invite you to join the conversation next week! All you have to do is follow and use #ICMIchat on Twitter. Neal Topf will host a disussion on onboarding new employees. Interested in a calendar invite? Shoot me an email or find me on Twitter.
Hope to tweet you soon!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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