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#ICMIchat Recap: Making Hiring Decisions in the Contact Center

By Erica Marois | Date Published: January 15, 2015 - Last Updated August 22, 2018 | Comments

Would you like to grow your network, learn more about running a succesful contact center, and have a little fun?  Then you should join us on Tuesdays at 1:00 EST for #ICMIchat! Our weekly Twitter chats are a great way to engage with your customer service and contact center peers, and this week was no exception.

Keving Hegebarth hosted our discussion on hiring in the contact center.  If you missed it, I encourage you to read through the recap below!  There were a few lively debates, and a lot of valuable ideas shared.

Wondering how many rounds of interviews you should conduct for an agent?  Want to learn how to improve your hiring process or make it more consistent?  If so, you'll want to keep reading.

I invite you to join the conversation next week!  All you have to do is follow and use #ICMIchat on Twitter. Neal Topf will host a disussion on onboarding new employees.  Interested in a calendar invite?  Shoot me an email or find me on Twitter.

Hope to tweet you soon!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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