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#ICMIchat Recap: Improving Contact Center Morale

By Erica Marois | Date Published: February 05, 2015 - Last Updated August 22, 2018 | Comments

A vibrant culture and strong morale are critical for operational success.  We all know that happy agents make happy customers, but how can the contact center ensure agents are really happy?

This Tuesday Jeremy Watkin (@jtwatkin) hosted a lively #ICMIchat all about improving morale in the contact center. 

Read through the recap below for ideas on motivating agents, driving results without crushing morale, creating an environment of trust, and more.

Share your thoughts in the comments below:  what makes your contact center culture unique?

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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