Date Published: February 05, 2015 - Last Updated 5 Years, 106 Days, 4 Hours, 4 Minutes ago
A vibrant culture and strong morale are critical for operational success. We all know that happy agents make happy customers, but how can the contact center ensure agents are really happy?
Read through the recap below for ideas on motivating agents, driving results without crushing morale, creating an environment of trust, and more.
Share your thoughts in the comments below: what makes your contact center culture unique?