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Work in a retail contact center? Chances are good that you've experienced the stress and joys of the holiday season. Each industry has its own peak season, but the challenges involved are the same--especially for the contact center.
This week during #ICMIchat we spent some time discussing ways the contact center can handle contacts with greater ease during peak season. From the silly to the more serious, check out the recap below for guidance you can use during your next busy season.
Join us again next week as we discuss managing multi--channels. Neal Topf will host the 1 hour chat which kicks off at 1:00 EST on Tuesday. Hope to see you there! Just follow and use #ICMIchat on Twitter to participate.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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